Terms & conditions

Last updated: 30 September 2026

These terms cover the use of this website and how quotes and bookings work with Sturry Storage Solutions Ltd. When you take storage with us, you'll also sign a written storage agreement. If anything in that agreement differs from these terms, the storage agreement applies.

1. About us

Sturry Storage Solutions Ltd is a company registered in England & Wales (company no. 17394110), trading from Staines Hill, Sturry, Canterbury, Kent, CT2 0EU. You can contact us on 07777 39 25 38 or at [email protected].

2. Prices and quotes

• Prices on this website are per week unless stated otherwise.
• Yard and open storage is priced on the space you need, so we'll give you a quote.
• We may change the prices on this website at any time. The price agreed in your quote or storage agreement is the one you pay.
• Sending an enquiry or asking for a quote doesn't commit you to anything. A booking is only confirmed once we've both agreed the storage agreement.

3. What you can and can't store

For everyone's safety you must not store anything that is dangerous, illegal or likely to cause damage or nuisance, including:

• explosives, fireworks, ammunition, gas bottles, fuel or other flammable liquids (other than fuel in the tank of a vehicle or plant stored in the yard)
• chemicals, toxic, radioactive or other hazardous materials
• food or anything perishable, or anything that attracts pests
• animals or any other living things
• waste, or anything that smells or leaks
• stolen goods, or anything illegal to own or store

Nobody may live or sleep in a container or anywhere on the site. We may refuse to store, or ask you to remove, anything we reasonably believe breaks these rules.

4. Insurance and looking after your goods

Your goods stay your responsibility while they're with us, and we don't insure them. We strongly recommend you arrange your own insurance for anything you store. Please pack and secure items properly, and don't store anything irreplaceable or of exceptional value.

5. Access and security

Access is at the times set out in your storage agreement. You're responsible for your own lock and keys, and for anyone you allow to access your unit or space. The site is covered by CCTV. Please follow any safety instructions given on site.

6. Payment, ending your storage and unpaid charges

• Storage is paid in advance, as set out in your storage agreement.
• You can end your storage by giving the notice set out in your agreement. Please remove everything and leave the unit or space clean and empty by the end date.
• If charges go unpaid, or goods are left behind after your storage ends, we will contact you and give you reasonable notice before taking any further action. If they're still not paid or collected, we may sell or dispose of the goods as the law allows, and use any money raised towards what you owe.

7. Your right to cancel

If you're a consumer and you book with us without visiting the site in person (for example, by phone, email or WhatsApp), you have 14 days from the date we agree the booking to cancel without giving a reason. If you ask for your storage to start within those 14 days and then cancel, you'll pay for the storage you've used up to that point. To cancel, contact us using the details above.

8. Our responsibility to you

We'll take reasonable care in running the site and providing your storage. We're not responsible for loss or damage to stored goods unless it was caused by our negligence or by us breaking our agreement with you. We're not responsible for losses we couldn't reasonably have foreseen, or for business losses such as lost profits.

Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that can't be limited by law. If you're a consumer, nothing in these terms affects your legal rights.

9. Using this website

We try to keep the information on this website accurate and up to date, but it's for general information only. Please check anything important with us before relying on it. Links to other websites, such as Google Maps and WhatsApp, are provided for convenience, and we're not responsible for their content. How we handle your personal information is explained in our privacy policy.

10. Law

These terms are governed by the law of England and Wales, and any dispute will be dealt with by the courts of England and Wales.

11. Changes to these terms

We may update these terms from time to time. The version on this page when you make a booking is the one that applies to it.