Privacy policy

Last updated: 30 September 2026

This policy explains what personal information Sturry Storage Solutions Ltd collects, why we collect it, how we look after it and what your rights are. We keep it to the minimum we need to answer your enquiry, provide your storage and keep the site secure.

Who we are

Sturry Storage Solutions Ltd is a company registered in England & Wales (company no. 17394110). We are the controller of the personal information described in this policy.

• Address: Staines Hill, Sturry, Canterbury, Kent, CT2 0EU
• Email: [email protected]
• Phone: 07777 39 25 38

What we collect

When you make an enquiry through our quote form, by phone, text, WhatsApp or email:

• your name, phone number and email address
• how you'd like us to contact you
• what you want to store, for how long and when you need it
• anything else you choose to tell us in your message

When you become a customer, we also keep:

• your address and the details in your storage agreement
• payment records and any correspondence about your account
• records of who is authorised to access your unit or space

When you visit the site, our yard is covered by CCTV, so we record images of people and vehicles on site.

How we use it, and our lawful basis

• To reply to your enquiry and give you a quote, because you have asked us to take steps before entering a contract.
• To provide and manage your storage, because we need to in order to perform our contract with you.
• To keep the site, and everything stored on it, secure (including CCTV), because we have a legitimate interest in protecting people and property.
• To keep accounts and meet our legal obligations, such as tax and company record-keeping.

We do not use your information for marketing, and we never sell it.

Who we share it with

We only share your information where we need to, with:

• Web3Forms, which receives our quote form and forwards your enquiry to us by email
• our email, phone and messaging providers (including WhatsApp, if you choose to contact us that way)
• the company that hosts this website
• our accountant, bank and HMRC, for customer and payment records
• the police or other authorities, where the law requires it or to help prevent or detect crime

Some of these providers may process information outside the UK. Where they do, we rely on the safeguards UK data protection law requires, such as UK adequacy regulations or approved contract terms.

How long we keep it

• Enquiries that don't lead to a booking: up to 12 months.
• Customer records: for the length of your storage agreement, then 6 years after it ends, as required for tax and legal purposes.
• CCTV footage: around 30 days, unless we need it for longer to deal with an incident.

Cookies

We don't use analytics, advertising or tracking cookies of our own. The map on our home page is provided by Google Maps, and Google may set cookies or collect information when it loads. See Google's privacy policy for details. You can block or delete cookies in your browser settings.

Your rights

You have the right to:

• ask for a copy of the personal information we hold about you
• ask us to correct anything that's wrong or incomplete
• ask us to delete your information
• object to, or ask us to restrict, how we use it
• ask us to transfer information you gave us to another organisation

To use any of these rights, contact us at [email protected]. We'll respond within one month. Some rights have limits. For example, we may need to keep records the law requires us to hold.

Complaints

If you're unhappy with how we've handled your information, please tell us first so we can put it right. You can also complain to the Information Commissioner's Office (ICO) at ico.org.uk or on 0303 123 1113.

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the date it was last changed at the top.